Exchange & Return Policy

At Autoly, we strive for customer satisfaction and provide clear procedures for returns and exchanges to ensure a worry-free shopping experience.

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Return Conditions

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  The item must be clean and uninstalled.

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  The customer covers return shipping costs if the mistake is theirs.

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  If the mistake is from our side, we cover shipping and send a replacement.

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Exceptions

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  Electrical tools cannot be returned or exchanged unless the item is incorrect or defective.

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Return Steps

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   Contact customer service and provide the order number.

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   Explain the reason for return or exchange.

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   Send the product back with proper packaging.

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   Our team will inspect the item.

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   A decision will be made regarding replacement or refund.

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   The customer will be notified within 2–3 business days.